Returns &
Exchanges
Made Easy
Feel confident shopping at Sky and Sol with our convenient returns and exchanges
We always want you to be happy with your Sky and Sol purchase. Didn't find the perfect product for your skin? Don't worry. Just contact us at support@skyandsol.co, and we'll streamline the exchange process for you. If you'd rather have a refund, we'll be happy to accomodate!
What’s your return and exchange policy?
You have 180 days from purchase to return your items
We cover your return shipping label and will even accept refund requests for slightly used products! Unlike other brands, we want you to have an opportunity to try it risk-free.
When we get your return product, we will examine the issue, and if appropriate then we will refund your entire order, including shipping price, within 10 business days (as that is how long the bank takes to process the refund).
STEPS TO RETURN OR EXCHANGE:
1
Contact our friendly customer support
Contact our friendly customer support service at support@skyandsol.co or the link below.
Contact Us2
Pick whether it’s a return or exchange
Pick whether it’s a return or exchange, answer a few easy questions, and your shipping label is ready.
3
If prompted to return your items
If prompted to return your items, pack them in a box and attach the shipping label. Hand it over to your carrier, and we'll take care of the rest.
HOW DO GIFT RETURNS OR EXCHANGES WORK?
If you’ve received a Sky and Sol product as a gift, visit our customer service at https://skyandsol.co/pages/contact-us with the original order number and shipping zip code.
HOW LONG DOES IT TAKE TO PROCESS A RETURN?
We're dedicated to processing your requests as quickly as possible. You'll receive an email confirmation once the exchange or refund has been initiated, generally within 24 hours or less.
Don’t Just Take Our Word For It
A little too soon to tell (just bought it), but I like the texture & the way it makes my skin feel. PS you have good customer service!
- Sheila Julian
Very light sunscreen and it works suprisingly well. Since most sunscreens in the market have toxic chemicals in them and this brand only has natural ones in them this is a no-brainer pick. I never experienced skin rash with this sunscreen. Their customer service is also world-class!
- Ziggi Saunders
